Contact Us

Our Support Centre

Our Support Centre is open 24 hours a day, 7 days a week. You can write to us by email or talk to us through live chat, and our team speaks several languages.

Live chat for quick answers

Live chat puts you straight through to a support agent, so you get an answer on the spot. The banking pages of your account also carry a live help button that opens the same team.

Email when there is no rush

Email is the better choice for a question that can wait. Open the Support Centre, pick the subject of your query from the list and press the email button. We do our best to reply to every email within 48 hours.

What we can help with

• Opening an account, logging in and updating your address, email or phone number.
• Card deposits that do not go through and the documents we ask for before a withdrawal.
• Welcome offer credits, play-through and Casino Rewards points.
• Deposit limits, a cooling-off break or self-exclusion.
• Stopping promotional emails or closing your account for good.

Complaints and disputes

Tell our Support Centre about a problem first, and send any complaint within 6 months of the event. If we cannot settle a dispute together, we pass it to eCOGRA as our alternative dispute resolution body, and its decision is final. You can also complain to the Kahnawake Gaming Commission directly.