Terms and Conditions

Who runs Zodiac Casino

Fresh Horizons Limited of Road Town, Tortola, in the British Virgin Islands manages the Zodiac Casino brand. Our licence, number 00972, is issued under the terms of the Kahnawake Gaming Commission, Canada. Our terms are published in English, and the English text prevails over any translation. We may change the terms at any time, and if you keep playing after a change, you accept the new version.

Your account

• Casino play is only for people older than 19, or the age of majority where you live if that is higher.
• You alone are responsible for checking that online gambling is legal where you live or where you are.
• Your registration details must be accurate, complete and kept up to date.
• You may hold one account only. We can suspend extra accounts and take back winnings linked to them.
• Keep your login details private. If you share them, we can close or suspend the account without a refund.
• Money cannot be moved from one player account to another, and balances do not earn interest.

Inactive accounts

An account with no bets, deposits or withdrawals for a period we set counts as dormant. To protect your funds we remove the balance within up to 60 days. Bonus money in it is forfeited, and the cash part goes back to your account on request once you pass our security checks.

Verification

We can ask for documents after a deposit or before a withdrawal, such as valid photo ID, proof that you own the payment account used and proof of address no older than 3 months. Documents must be clear and legible. Your withdrawal goes ahead once we have verified your identity.

Welcome offer and bonus rules

• Bonus money is paid as bonus funds, not cash, and can only be used for bets.
• The first and second deposit bonuses need 200 times play-through before they turn into cash, and bonuses from the third deposit need 30 times.
• Slots count 100% towards play-through. Table games, parlour games, live casino and all other game types count 2%.
• All Aces Video Poker, Flippin' Awesome Shields of Asgard and doubling up do not count towards play-through.
• Each promotion can be claimed once per person, household, device, address, email, financial account and IP address.
• Promotional bonuses left unused for more than 60 days from registration are forfeited.

Irregular play

We may hold back withdrawals or take back winnings when play breaks the spirit of a promotion. Examples are single bets of 25% or more of the bonus before its play-through is met, betting on even-money outcomes in Roulette, Craps or Sic Bo, relying on the double-up feature or autoplay to clear wagering, and minimum-risk or hedge betting.

Deposits

We do not charge for deposits, although your bank or payment provider may. The account you deposit from must be in your own name and hold enough money when the payment is taken. If a deposit is charged back or reversed, related winnings are voided, balances are confiscated and your accounts across the Casino Rewards network are locked.

Withdrawals

A withdrawal stays pending for 48 hours and is processed on the next business day, and you can reverse it until then. Where possible, money first goes back to the method you deposited with. A payout in a currency other than your account currency is converted at the average daily interbank rate plus a 2.5% fee. Direct bank transfers cost $50 USD under 3,000 units and $100 USD above 3,000 units. Players whose winnings far exceed their total purchases across Casino Rewards partner casinos can withdraw up to $4,000 per week.

Software faults and fair play

Bets and payouts made during a system malfunction are void. Using software, hardware or a virtual machine to influence games is forbidden, and money gained this way is confiscated.

Complaints

Contact us first about any problem and send a complaint within 6 months. A dispute we cannot resolve goes to eCOGRA, whose decision is final. You may also complain to the Kahnawake Gaming Commission directly.