Responsible Gambling

Play for fun, within your means

Gambling is meant to be leisure. Set your limits of time and money first, and step back before play starts to run your life.

Habits that help

• Set the amount you are ready to spend before you play.
• Accept a loss instead of chasing it, because chasing can make it bigger.
• Watch how often you play and how long each session lasts.
• Take a break now and then while you are winning and choose a sensible moment to stop.
• Treat gambling as entertainment, never as a quick way to get rich or to clear debts.
• Remember that every game is down to chance and no system or formula guarantees a win.
• Stay away from gambling when you feel low or upset.
• Keep a balance between gambling and the rest of your life.
• Do not mix gambling with alcohol or drugs.

If you are worried about your gambling, or simply curious, take our short self-assessment test. The National Council on Problem Gambling and Gamblers Anonymous also offer information about problem gambling.

Deposit limits

You can put daily, weekly and monthly deposit limits on your account. Contact our support team to talk through the options. A higher limit or the removal of a limit only applies after 24 hours have passed.

Cooling-off and self-exclusion

• A cooling-off break can last anywhere between 24 hours and 6 weeks.
• Self-exclusion is a longer block of 6 months.

A self-exclusion cannot be reversed once we have applied it, so think it over and speak to a gambling help group first if you are unsure. To start, contact our support team to choose the right option. After that conversation, send your request by email from the address registered on your account. The exclusion is in force only once we have sent you a confirmation email.

During a self-exclusion, also exclude yourself at any other gambling operator where you hold an account, and submit a Comprehensive Self-Exclusion request to the Kahnawake Gaming Commission. Do not open new accounts while excluded. We work hard to identify them, but we cannot be responsible for play on accounts opened to get around our systems.

If we judge it unwise or unhealthy to reopen an account, we close it permanently. We may also start an exclusion ourselves when we believe you have a gambling problem or that further play is not in your interest.

Minors

Only players older than 19, or above the age of majority in their jurisdiction when that is higher, may play at Zodiac Casino. Minors are never allowed, games played by anyone ineligible are voided along with their winnings, and we can check your age whenever we choose.

Filtering software

Filtering programs such as Cyberpatrol, Cybersitter and Netnanny are available for your devices.