Privacy Policy

Details we collect

To run your account we may keep identifying details like your full name, home address, birth date and gender, plus the email address and phone number you give us.

How we handle your data

Your data is handled with respect for your rights as account holder, gathered only for a defined and lawful reason, and stored securely. We use it for marketing on an opt-out basis, so you can stop promotional messages whenever you like, and it may also help us train and develop our artificial intelligence tools.

When we share information

• When a governing authority orders it or a provision of the governing law requires it.
• With third parties such as address verification providers and other partners, to detect and control fraud.
• With relevant recipients when we have reasonable grounds to suspect irregular activity on your account.
• Through the financial institution that holds your account, which we authorise to answer a governing authority's request.

Your personal or business details are never sold or handed to outsiders, and we only send you information or materials you asked for.

Your rights and marketing choices

You can view the personal data we hold on you and ask us to fix or delete anything wrong or unsuitable. Only real or guest players who gave consent when signing up, or who left an email address or phone number in a giveaway, end up on our marketing lists. To leave the mailing list, contact the Casino Support Centre.

Verification and record keeping

Registering an account gives us your consent to carry out the checks we need. After a deposit or before a withdrawal we can ask you for clear copies of photo identification such as a passport, national identity card or driving licence, the payment card you used with your name visible or other proof of your deposit method, and a recent bank statement or utility bill dated within 3 months. Where we see a need, a registered notary has to certify them. During fraud or anti-money laundering checks we may also ask about the origin of your funds or wealth and about how much you plan to gamble.

Documents you send stay confidential and are kept for five years from the day your account closes, or longer if a regulation demands it. When your identity cannot be confirmed, the account can be frozen and payments held.

Age rule

You must be older than 19 to play. When a younger person is caught using our software, every game they played is voided, their winnings are lost, and the matter may be reported to the authorities.

Data stored abroad

Information we gather is moved to, handled and kept in other countries. Their privacy rules can differ from those at home, and public bodies, courts or police there may ask to see it.